Night Manager

Full-Time, permanent

Hatfield Heath

Our prestigious client, a 2 AA rosette country house hotel is seeking an experienced and proactive Night Manager to take responsibility for the night-time operation of the property. This is an excellent opportunity to join an award-winning team and play a vital role in ensuring the smooth running of the hotel during overnight hours. The successful candidate will demonstrate strong leadership, excellent customer service skills, and a calm, efficient approach to management.

Duties

Supervise and support the night team to ensure all tasks are carried out to the highest standard.
Provide a visible and approachable point of contact for guests during the night, dealing promptly with enquiries and resolving any issues.
Monitor the safety and security of the hotel overnight, taking appropriate action where needed.
Manage staffing matters overnight, including rotas, training, and performance oversight.
Liaise with day teams to ensure effective handovers and continuity of service.
Maintain accurate records including occupancy levels, incidents, and night audits.
Ensure adherence to all hotel policies and procedures.

The Person

Previous experience in a similar hospitality or hotel-based role is essential.
A confident team leader with the ability to manage, motivate and support staff.
Exceptional communication and customer service skills.
Ability to remain calm under pressure and handle situations with discretion.
Experience with staff training and basic HR responsibilities is advantageous.
Multilingual skills are a plus, though not essential.

Salary & Benefits

33,280 per annum
40 hours per week
Complimentary meals on duty
Free on-site parking
Discounted rates across the hotel, spa, and dining experiences
Employee recognition and reward schemes
Opportunities for progression and training within a supportive team environment
+ lots more exciting benefits!!